Premium Aluminum Laptop Stand Riser – Ergonomic Metal Notebook Holder (Gold Edition) – Fits 10-15.6″ Devices

At Zelo Goods, we want you to be completely satisfied with your purchase. If a product doesn’t quite fit your workspace or meet your expectations, we’re here to help. Our policy lasts 30 days from the date of delivery.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The return request must be initiated within 30 days of receiving your order.

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in the original packaging (especially important for our Wooden Monitor Risers and Pegboards to prevent damage during transit).

• You must provide a receipt or proof of purchase (order number).

Items that cannot be returned:

• Gift cards.

• Items marked as "Final Sale".

• Products that show clear signs of use, assembly, or damage not caused by our error.

2. Damaged or Defective Items

If your order arrives damaged (e.g., cracked wood, torn felt, or missing parts), please contact us immediately at support@zelogoods.store with:

1. Your Order Number.

2. Clear photos or a short video of the damage.

We will evaluate the issue and send a replacement at no extra cost or issue a full refund. You do not need to pay for return shipping on defective items.

3. Return Shipping Costs

• For Defective/Wrong Items: Zelo Goods covers 100% of the return shipping costs.

• For Change of Mind: If you simply changed your mind or ordered the wrong size/color, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

4. Restocking Fees

We believe in transparency. Zelo Goods does not charge any restocking fees. You will receive the full amount paid for the product (minus any original shipping costs, if applicable).

5. How to Initiate a Return

1. Email us at support@zelogoods.store with your order number and the reason for the return.

2. Our team will provide you with the return shipping address and instructions within 1–2 business days.

3. Once you ship the item, please provide us with the tracking number. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refunds Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 3–5 business days.

• Late or missing refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

Contact Information

For all questions regarding returns and refunds, please reach out to us:

Zelo Goods Store Email: support@zelogoods.store

Address: 2218 SW Fox Ct, Troutdale, OR 97060-1951, United States

Business Hours: 9:00 AM – 5:00 PM PST, Monday – Friday.