PRODUCT DETAILS:
- Theme: Flower
- Recommended Uses For Product: Garden
- Material: Burlap
- Special Feature: Double Sided
- Specific Uses For Product: Outdoor
- Product Dimensions: 12″L x 18″W
- Fabric Type: Burlap
- Product Care Instructions: Hang It
ABOUT THIS ITEM:
- Flag Size：12.5 x 18 Inch
- Double Sided – It’s double sided with the pattern printed and the images and text could clearly read from both sides.
- Materials: two layers of burlap, weather and fade resistant to keep them flying for many seasons.
- Occassion – Spring burlap garden flags will be perfect for your deck, patio, porch or veranda, make attractive decorative statements for your backyard, lawn or garden, and even boost atmosphere for your parties
- Package Includes: Garden flag only, flag stand not included
Eligible Shipping Locations
We ship to all 50 U.S. states, including Alaska and Hawaii.
We do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time. Please provide a physical street address at checkout. Carriers We Use We ship with USPS and UPS. The carrier is selected automatically based on reliability and service level to your address. Shipping Cost A flat $8 shipping fee applies to every order (USD). You’ll see the total charges at checkout before confirming payment. How Long Will My Order Take?
Orders placed after 5:00 PM Eastern Time are processed the next business day. Order & Shipping Emails
We do not ship to PO Boxes, APO/FPO addresses, or international destinations at this time. Please provide a physical street address at checkout. Carriers We Use We ship with USPS and UPS. The carrier is selected automatically based on reliability and service level to your address. Shipping Cost A flat $8 shipping fee applies to every order (USD). You’ll see the total charges at checkout before confirming payment. How Long Will My Order Take?
- Handling / Preparation: 1–3 business days
- Transit (after dispatch): 3–7 business days
- Total Delivery Time: 4–10 business days
Delivery timelines can vary due to weather, holidays, carrier capacity, or other unforeseen events.
Daily Cutoff Time Orders placed before 5:00 PM Eastern Time are processed the same business day.Orders placed after 5:00 PM Eastern Time are processed the next business day. Order & Shipping Emails
- Order Confirmation: sent right after checkout with your Order ID, order summary, total, and shipping address.
- Shipping Confirmation: sent when your order ships, including a tracking link.
Lost or Missing Packages
If a package is confirmed lost in transit, we will reship a replacement at no cost to you.
Contact support@zelogoods.store with your Order ID and tracking details.
- All prices and fees are in USD.
- We dispatch approved orders as quickly as possible, in the order received.
- Tracking is provided for every shipment via email.
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Online returns only. We currently do not accept in-store returns.
Columbia Flag & Sign Company; Zelogoods Store
📍 633 Meeting St, West Columbia, SC 29169, United States
📧 Support: support@zelogoods.store
Return Window
You can request a return within 19 days from the date you receive your order (based on the carrier’s delivery scan). Requests made after this window aren’t eligible.
What’s Eligible
We accept returns in these cases:
- Defective or damaged items (including carrier damage on arrival).
- Non-defective items that are brand-new, unused, and in resellable condition, with all original packaging and accessories intact.
- Items showing use/wear, missing original packaging, or damaged after delivery may be refused.
Costs & Labels
- Returns: Free return label — we’ll email you a link to download & print a prepaid label. A fixed $8 restocking fee applies per return and will be deducted from your refund.
- Exchanges: Allowed — a flat $8 shipping fee applies per exchange shipment.
How to Request a Return or Exchange
Email support@zelogoods.store within 19 days of delivery and include:
- Order ID
- A brief description of the issue
- Photos clearly showing the item’s condition (and any defect, if applicable)
We review your request within 2–3 business days.
If approved
- We’ll send an RMA and a link to download & print your free return label (for returns).
- Returns: a $8 restocking fee will be deducted from your refund.
- Exchanges: we’ll send an $8 exchange-shipping invoice/link before we ship the replacement.
- Please pack securely in the original packaging and drop off the parcel within 7 days of approval.
If rejected
We’ll email the reason.
Exchanges (How It Works)
- Tell us the item/variant you’d like instead when you email us.
- Pay the $8 exchange-shipping fee (we’ll send a quick pay link).
- We ship the replacement after we receive and verify your return meets eligibility.
Refunds (Timing & Method)
Once the returned item is received and inspected, we issue a refund within 5 business days to the original payment method. Bank/PayPal may take an additional 3–5 business days to show.
Important Notes
- Returns must be pre-approved; unsolicited packages may be refused.
- Late deliveries due to weather/carrier/holidays aren’t grounds for a refund unless the product arrives damaged.
- Use the provided prepaid label; we’re not responsible for parcels sent with other services without tracking.
- Keep your Order ID and tracking for reference.
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